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Terms Conditions at Raju

We've written these terms to explain how your Raju account works—what you agree to when you deposit via bKash, Nagad or Rocket, how betting limits apply, and how we handle withdrawals and disputes. Read them before you start playing.

Account eligibilityDeposit & withdrawal rulesBetting conductDispute resolutionPolicy updates

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POLICY QUESTIONS

Contact Us About Terms

If a clause in these terms is unclear or you need help understanding how a rule applies to your account, our support team can walk you through it. Reach us by live chat for immediate answers, email for detailed queries, or check the account dashboard for policy summaries and recent updates.

Live Chat Open the chat widget in the bottom corner of any page and ask about account terms, betting rules or withdrawal policies. Our team replies within minutes and can pull up your transaction history if you need clarification on a specific bet or deposit.

Email Support Send detailed questions about these terms to our support address. We'll respond with the relevant clause and an explanation of how it applies to your situation, plus any supporting documentation if you're disputing a decision or reviewing a policy change.

Account Dashboard Log in and visit the policy section under account settings. You'll find the current terms, a change log showing recent updates, and links to related pages covering privacy, Player guidance tools and payment processing times for bKash, Nagad and Rocket.

Jurisdiction and Binding Agreement

Raju Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening a Raju account and funding it through bKash, Nagad, Rocket or bank transfer, you accept these terms in full. Our service is available to eligible users in regions where local law permits online betting and casino play; it remains your responsibility to verify that

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participation is lawful in your location. We operate under the regulatory framework applicable to our licence jurisdiction, and disputes are governed by those laws and the arbitration clauses detailed below. If any provision becomes unenforceable, the rest of the agreement stays in effect. We may update
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these terms to reflect regulatory changes, new payment rails or product features; continued use of your account after an update constitutes acceptance. Major changes will be flagged in your account dashboard and via the email or mobile number you registered. Your deposits, wagers and withdrawals are
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processed according to the rules current at the time of each transaction. If you disagree with a revision, close your account and withdraw your balance before the change takes effect. These terms apply equally whether you access Raju from a desktop browser, our mobile site or
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a future app release, and they cover every bet you place across slots, live tables, crash games and our sportsbook markets including cricket, football and kabaddi. By continuing, you confirm you meet the legal age requirement in your jurisdiction and that the funds you deposit are
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yours to wager.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

YOUR PROTECTIONS

How We Uphold These Terms

We enforce these terms consistently across all accounts—same betting rules for a Dhaka player funding via Nagad as for a Chittagong player using bKash. Our systems log every deposit, wager and payout so disputes can be reviewed with complete transaction records. Account security measures protect your balance and personal details, and you can request a copy of your data or close your account at any time through the dashboard.

Equal Application

Every Raju account operates under the same terms regardless of deposit method, device or region within eligible areas. Betting limits, withdrawal processing and bonus eligibility follow identical rules so no player receives preferential treatment or hidden restrictions based on how they fund their account.

Transaction Logging

We keep timestamped records of every bKash, Nagad, Rocket and bank deposit, every bet you place on slots, live tables or sportsbook markets, and every withdrawal request. If you dispute a charge or question a bet settlement, we pull those logs and share the relevant entries with you during resolution.

Account Security

Your login is protected by OTP verification sent to your mobile number, and withdrawal requests trigger an additional confirmation step. We monitor accounts for unusual activity and will freeze a balance if we detect unauthorised access, then contact you to verify identity before releasing funds again.

Data Access & Closure

Request a copy of your personal data, transaction history and bet records through the account settings page. If you choose to close your account, withdraw your balance first; we'll process the final payout via your registered bKash, Nagad or Rocket number and then deactivate the account within two business days.

Terms & Conditions FAQ

We'll suspend the account, notify you of the violation via email or SMS, and explain what clause was breached. Depending on severity, we may forfeit bonus balances, void bets or close the account permanently. You can appeal through support with evidence if you believe the action was incorrect.

No. We flag major updates in your account dashboard and send a notification to your registered email or mobile number at least seven days before the change takes effect. Continued use after that date means you accept the revised terms.

Yes. Wagering conduct, payout processing and dispute resolution follow the same terms whether you're betting on BPL matches or spinning Gates of Olympus. The only differences are product-specific limits and settlement timelines, which are covered in the relevant game or market rules section.

These terms state that you must verify local law before opening an account. Raju operates under our licence jurisdiction, but we cannot provide legal advice for your specific location. If you're unsure, consult a local authority or legal expert before depositing funds.

Contact support with your transaction ID and an explanation of the issue. We'll review the bet or payout against our terms and the logs for that transaction, then respond with our decision. If you still disagree, the arbitration clause in these terms outlines the next step.

No. Each account is registered to one person using a unique mobile number and email. Sharing login credentials violates these terms and can result in both the account closure and forfeiture of any balance, as we cannot verify which bets or deposits were made by the registered user.

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